were they switched to the on position prior to trying the remote start? as explained to me by the dealer, you have to leave on anything you want to come on by remote start. for example, you get to the beach, leave the ac turned to on and shut off the car. then when you are ready to leave, remote start the car and the ac will come on to start cooling the car before you get in. or set the ac to 'auto'. If your dealer doesn't know this, they suck. mine walked me thru all this at purchase.