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Discussion Starter · #1 ·
Thought I would make a thread so we can have one place to talk about our dealership experiences.

For me my Bad Experience is from Honda Of Seattle.

Took my car in for a heater control back light issue. They said it was a harness. They took the dash apart replaced it. Said it didn’t fix the problem and they are calling Honda Tech to figure out the next step. Got a call the next day and they said it’s all fixed and the harness was the issue after all.

Great they fixed it and I go pick my car up.

Wrong………..First thing the SA says to me is we scuffed a panel but don’t worry we have one on order and will replace it when we replace your carpet that was damaged from factory.

I get n and my leather steering wheel has a scuff mark on the bottom I can feel and the rear view mirror was not even mounted to the windshield. It was just hanging inside the plastic housing. I go back and they fix the mirror and the steering wheel as I wait.

The next day I look over the car better and notice a panel under the passenger side dash was not clipped back in so I fix that. Then I notice they damaged the center counsel, damaged a dash piece, gauge cluster plastic cover and leather shift knob cover as well.

Took them a week to answer my email after I called several times and never once talked to anyone. They have ordered all the replacement parts but now I will have to let them take my car apart again to replace all the parts they damaged.

After all this I feel like my original issue was not the harness and it was just a fuse issue like every one else says there fix for the same issue is. I feel like they lied to me about what the fix was because they didn’t want to admit they took apart my dash and damaged several parts when they didn’t have to.

We will see what happens and I am stuck with them to replace all the parts. But after this I will never take my car back there again. I will try Honda Of Fife.

This is what they ordered.


Shifter cover
Passenger side center console cover
Dash garnish on driver side (by steering wheel)
Meter visor assembly (gauge cover)
Drivers lower B-pillar cover
Cabin carpet
 

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Thought I would make a thread so we can have one place to talk about our dealership experiences.

For me my Bad Experience is from Honda Of Seattle.

Took my car in for a heater control back light issue. They said it was a harness. They took the dash apart replaced it. Said it didn’t fix the problem and they are calling Honda Tech to figure out the next step. Got a call the next day and they said it’s all fixed and the harness was the issue after all.

Great they fixed it and I go pick my car up.

Wrong………..First thing the SA says to me is we scuffed a panel but don’t worry we have one on order and will replace it when we replace your carpet that was damaged from factory.

I get n and my leather steering wheel has a scuff mark on the bottom I can feel and the rear view mirror was not even mounted to the windshield. It was just hanging inside the plastic housing. I go back and they fix the mirror and the steering wheel as I wait.

The next day I look over the car better and notice a panel under the passenger side dash was not clipped back in so I fix that. Then I notice they damaged the center counsel, damaged a dash piece, gauge cluster plastic cover and leather shift knob cover as well.

Took them a week to answer my email after I called several times and never once talked to anyone. They have ordered all the replacement parts but now I will have to let them take my car apart again to replace all the parts they damaged.

After all this I feel like my original issue was not the harness and it was just a fuse issue like every one else says there fix for the same issue is. I feel like they lied to me about what the fix was because they didn’t want to admit they took apart my dash and damaged several parts when they didn’t have to.

We will see what happens and I am stuck with them to replace all the parts. But after this I will never take my car back there again. I will try Honda Of Fife.

This is what they ordered.


Shifter cover
Passenger side center console cover
Dash garnish on driver side (by steering wheel)
Meter visor assembly (gauge cover)
Drivers lower B-pillar cover
Cabin carpet
—————-this is how every dealer is…no one cares. good luck and best of luck to you. I think you will continue to find things they have caused.
 

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Discussion Starter · #3 ·
Yeah sucks! I think I found another couple of things today but don’t think I can prove it was them.

I did file a claim with Honda of America. They left me a message saying they are looking into the multiple issues I am having and will contact me see on with what the next steps are. Don’t know if anything will come of it but you never know.
 

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So far both my dealership issues regarding my 2022 Civic are PDI related. I had the climate control backlighting issue that was caused by not installing a fuse during PDI, and just yesterday I noticed the dealer never installed the 4 body plugs under the car during the PDI. I called the dealer and they said they will get back to me once they have the plugs in stock and they will install them. The advisor on the phone also questioned if I had bought the car there or not. I guess if I hadn't, he was going to tell me to kick rocks. Years ago I had a dealer destroy the plastic seat trim on my Acura TLX. The car was in for a bad seat motor and a clicking noise coming from the B pillar. They had the car for about a week and the dealership was 100 miles from home. They called me on a Saturday to tell me the car is finished, but I couldn't pick it up because I was working. The Acura dealer was closed on Sunday so they left the car and keys at the open Honda dealer next door. As soon as I opened my drivers door, I knew what kind of dealer I was dealing with. Seat trim was cracked and hanging off. When I started the car the radio was near max volume. That made sense why on the paperwork they listed the clicking B pillar as " TECH COULD NOT DUPLICATE ISSUE". Its hard to hear clicks and rattles with the radio's volume is at max. I documented everything and had the dealer come pick up that car at my house weeks later and drop me a loaner. They had the car for a day and brought it back to me. Ohh and for the clicking B pillar, I broke out my set of thin wrenches, and tightened the bolt that holds the set belt anchor to the body of the car and the clicking stopped.
 

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Do you have any documents or links to the PRE-DELIVERY INSPECTION REGARDING THE CIVIC BODY PLUGS THAT THEY LEFT OUT OF YOUR CAR….the Acura dealer also left that out of mine and with my new civic, god knows it is noisy enough already, and the body plugs whose absence contributes to road noice is especially needed…dealers can really be skank and leave it to us to ensure they do any job they can possibly slack on…thx so much
 

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Discussion Starter · #6 ·
What and where are these body plugs you are talking about? At these point I am surprised my car had the wheels on it when I picked it up.
 

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Do you have any documents or links to the PRE-DELIVERY INSPECTION REGARDING THE CIVIC BODY PLUGS THAT THEY LEFT OUT OF YOUR CAR….the Acura dealer also left that out of mine and with my new civic, god knows it is noisy enough already, and the body plugs whose absence contributes to road noice is especially needed…dealers can really be skank and leave it to us to ensure they do any job they can possibly slack on…thx so much
Yes I checked the check list. Everything is checked off. It looks like a high school exam that was completed by someone who didn't bother to study. .
 

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Thanks for the reply! I was hoping to get part numbers and info specific to the 2020 civic… so that I could show the dealer. Everyone should check this !

Here is a screenshot from the 2016 civic showing the body plugs… The body plugs are omitted by the manufacturer during shipping so that the car can be anchored during shipping… The plug should then be installed by the dealer to prevent road noise, corrosion and close the seals needed by the anchors… See pic. Of course, the dealer save money and time by not doing this and because it is out of sight, they get away with it most of the time.
 

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I was just about to make a thread bitching about the road noise and how unacceptably loud it is in the cabin, when the road isn’t absolutely perfectly smooth. Seriously been frustrated about this, since my ‘17 WRX is quieter than this car, which it absolutely should not be. I found this thread, so I started fingering around the plug hole areas and wouldn’t you know it, the wankstain that did my PDI did not install them. Probably used them as buttplugs, since I can’t find them. Going to see if I can source them. Hopefully I can return with a part number.

Wood Motor vehicle Bumper Automotive exterior Vehicle door
Automotive lighting Hood Motor vehicle Grille Vehicle
 

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I had a bad experience with Meyer Honda (now Serra Honda) in O Fallon, IL. First problem was having a recall done on my '09 Fit. Valve springs were to be replaced for the recall. I get the car back and I couldn't hear the radio because the valves were too loose. I take it back and they are like ok we will fix it. I get it back and still loud. Try again, still loud. They obviously had no clue how to adjust valves. I watched a YouTube video and did it on a Saturday morning and it was fine. I tried to buy a car for my wife there and they would not give her the new grad discount after I had already put money down to reserve the car. I would never go there again. I got my money back and went to St Louis and they gave us the discount, no questions asked. St Louis Munganast was great. That new Civic I bought needed warranty work and they were very professional and gave us a loaner, no questions asked. Would go there again for sure.
 

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Okay ya'll, I think I found the part number.

90851-S3V-A00

Going to purchase 4 of them and hopefully it works out. Also, I am here for the fuck the dealership vibes.
 

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Very Bad
I went to Norm Reeves Honda Cerritos because my car would randomly stall because of a faulty fuel pump. I went in mad yelling about fuel pumps the VIP manager threatened to call the cops on me both the service department and sales will not even acknowledge the pump being defective on the 2022 civic lx so I traded in for the 2022 civic sports and still bad fuel mileage and random stalling. There excuse is I plugged something in the cigarette lighter when the stalling stopped altogether when fuel cleaner was put in.
 

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2022 Civic Hatchback EX-L
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I thought Honda Windward was really great to work with. The sales associate kept calling to update me that the car was on the ship from the mainland when it arrived in Hawaii etc. they were upfront with their $2,485 markup and $199 Covid cleaning which is a total ripoff and $95 for wheel locks. The other Oahu dealers wanted $4,000 over msrp plus who know what else for mandatory accessories. This is the first car that I never test drove before buying. I am very impressed with everything with the car including the road noise. It’s very quiet compared to the Ford Focus I had.
 

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Very Bad
I went to Norm Reeves Honda Cerritos because my car would randomly stall because of a faulty fuel pump. I went in mad yelling about fuel pumps the VIP manager threatened to call the cops on me both the service department and sales will not even acknowledge the pump being defective on the 2022 civic lx so I traded in for the 2022 civic sports and still bad fuel mileage and random stalling. There excuse is I plugged something in the cigarette lighter when the stalling stopped altogether when fuel cleaner was put in.
Generally speaking, "going in mad" to the point that they gotta threaten to call police on you is... mmm... bad form...

You catch more flies with honey, and all that...
 
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Westgate Honda in London Ontario, Canada. I dealt with Greg Witchell, they had an Si in stock in the showroom and they held it for me without question and no deposit until I could visit the dealer. When I got there it had a sold sticker on it - for me !. Greg was great to deal with , no unusual dealer markup. It was the only Si they had and they didn't stiff me. I guess when a dealer doesn't stiff you these days they are considered good, lol. I highly recommend them, they are getting a second Blazing Orange Pearl in stock soon if anyone wants one, I got the first lol.
 

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If you have an issue with your car, first give the dealership the opportunity to correct it. I must say that I really feel bad for obert and everyone else that has posted problems, especially ones that never should have occurred (I.E. missing body plugs). That's just laziness. If the dealer does not correct your problem, contact AHM customer relations. By doing so, it opens what is called a CR contact, which is emailed directly to the dealership and is taken very seriously by AHM and the district service manager. That "CR contact" remains in "open" status until the dealer service manager as well as the district service manager determines that the customers complaint has been resolved.
 

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It's an interesting twist of psychology. Take 10 people who buy a car from xyz dealership. 9 of them have a good experience and 1 does not. The one person who has a bad experience will tell 40 people he knows he bad the experience was. And then he will post all over social media how bad the experience was. And that person will continue to share the bad experience with others for the rest of his or her, life.

Of the 9 people that had a good experience, maybe one or two will tell people they know about the experience. And it's unlikely that any of those people will share a positive review on social media. I suppose that it's just human nature. When people are upset, they are sure to get their feelings communicated effectively. And they are passionate about the way that they could about communicating those feelings.

I recently bought a 2022 Civic Sport hatchback in white pearl from Stonecrest Honda in Conyers GA. They were terrible. The price was higher when I got there than when it was over the phone and online. They salesperson did not go over the car with me once purchased...at all (I actually stopped by another dealer where I'd bought another Honda from a few years ago and the salesperson there went over the car with me). AND when I got home I discovered that there was no rear wiper/arm on the car. :oops:

A week later they have still not mailed it to me.
 

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It's an interesting twist of psychology. Take 10 people who buy a car from xyz dealership. 9 of them have a good experience and 1 does not. The one person who has a bad experience will tell 40 people he knows he bad the experience was. And then he will post all over social media how bad the experience was. And that person will continue to share the bad experience with others for the rest of his or her, life.

Of the 9 people that had a good experience, maybe one or two will tell people they know about the experience. And it's unlikely that any of those people will share a positive review on social media. I suppose that it's just human nature. When people are upset, they are sure to get their feelings communicated effectively. And they are passionate about the way that they could about communicating those feelings.

I recently bought a 2022 Civic Sport hatchback in white pearl from Stonecrest Honda in Conyers GA. They were terrible. The price was higher when I got there than when it was over the phone and online. They salesperson did not go over the car with me once purchased...at all (I actually stopped by another dealer where I'd bought another Honda from a few years ago and the salesperson there went over the car with me). AND when I got home I discovered that there was no rear wiper/arm on the car. :oops:

A week later they have still not mailed it to me.
Welcome to the forum. That sure makes you wondering how servicing will go. Come time for it, are you going to either one of them or somewhere else?
 

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Also if you have a safety problem report to the NHTSA if everyone complains a recall will happen in two years, unless someone dies then you hit the proverbial jackpot the issue will have to be resolved quickly.
 
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