Something definitely sounds wrong. The whole row of buttons is backlit on my car (Touring Trim). That includes the Recirculate Button, Mode Button, Front Defrost, Rear/side mirror Defrost, and A/C Buttons.

The backlight for all of them turns on when I turn my Parking lights or Headlights on.

Not sure if you have the Dual or Single Zone Climate Control System. But I would imagine the Single Zone System is the same. With all the buttons being backlit.

Can’t really think of anything you’re missing. If the brightness is turned all the way up. They should be working.

Hope everything works out.

 

Something definitely sounds wrong. The whole row of buttons is backlit on my car (Touring Trim). That includes the Recirculate Button, Mode Button, Front Defrost, Rear/side mirror Defrost, and A/C Buttons.

The backlight for all of them turns on when I turn my Parking lights or Headlights on.

Not sure if you have the Dual or Single Zone Climate Control System. But I would imagine the Single Zone System is the same. With all the buttons being backlit.

Can’t really think of anything you’re missing. If the brightness is turned all the way up. They should be working.

Hope everything works out.

Thanks for the reply.
Something is wrong. Sucks they will take apart the dash already to fix this issue.

 

True story. PDI checklist said they check sunroof. My sunroof connection was never plugged in. 10th gen

 

Ha, ha, ha. Do you know how PDI is done?
Guy with the legs up on a table, beer in hand: lights? check, wipers? check, whatever? check, etc. All done. Next...

 

Are there back lights on the wiper and headlight switches? I am taking my car in Tuesday to get the lights fix so just trying to make sure nothing else is wrong.

 

No

 

I am sure I will be taking it back to the dealer already next week

Did you get this sorted? Noticed the same issue on my ex tonight. This is a horrible design issue if these are not illuminated by design.

 

I have an appointment on the 7th to get it looked at.

I have watched a few night videos of the interior and they definitely do light up.

 

Dealer is saying it’s a wire harness due to it not getting any power at all for the back lights. Waiting on an approval from Honda.

 

Approval for what, I wonder? Does that indicate it's a particularly costly fix? Guess I'll be scheduling service to have it looked at. Was going to wait until my window tint appointment but will probably go sooner now that you've gotten confirmation.

Thanks for the update!

 

Here is some info for others having this problem: Took mine to the dealer today for this issue on my 2022 Civic Sport. They ended up finding out that there was a fuse missing. Must've left the factory like that I suppose. Hope this info helps others who run into this issue.

 

They are replacing a harness on mine today to fix my issue. I would hope they checked the fuse prior to saying it was the harness

 

I hope so too. After reading your post about the harness, that's what i was afraid was going to happen today. I was really relieved to find out it was just a fuse. you may want to bring up the fuse to the service guy before they tear the dash apart. Good luck. Keep us posted on what it ends up being.

 

Your original statement about them saying its not getting any power "screams" fuse now that i know that was the issue.

 

The SA said they absolutely checked the fuse. So I hope he wasn’t just saying that and thinking (I don’t think we did)

I should get the car back tomorrow.

 

I've actually been having the same problem... have an appt on 10/2 to get it checked....

 

Well they said it’s still not working after replacing the harness.

 

Dang......well if I found out anything ...I'll definitely post

 

i will check my paperwork at some point and see if they listed which fuse and location...

 

Checked my paperwork and it stated “technician found under hood fuse 37 missing”

 

Thanks

 

The issue is a missing 30 amp fuse in the fuse box under the hood. If you have the issue with the backlit controls, before you have your dealer replace anything on your brand new car, make sure fuse number 37 is not missing. If it is, there is a spare on the underside of the engine fuse box cover. For whatever reason fuse 37 is incorrectly labeled as a "Backup" and it is not inserted during the PDI.

 

The issue is a missing 30 amp fuse in the fuse box under the hood. If you have the issue with the backlit controls, before you have your dealer replace anything on your brand new car, make sure fuse number 37 is not missing. If it is, there is a spare on the underside of the engine fuse box cover. For whatever reason fuse 37 is incorrectly labeled as a "Backup" and it is not inserted during the PDI.

I missed this post earlier in the thread

So BACKUP2 is a misprint/typo, and is why QA checks skip over it being missing?

Incredible!

 

So the dealer said the harness did not fix it. They called Honda then today I get a message saying it’s fixed. I asked what the final fix was and they said the harness.

Seems a little weird that yesterday it didn’t and today it did. I feel like they are lying and it was probably the fuse that was mislabeled or whatever.

Will be picking up my car this afternoon.

But they are ordering a new carpet because the back passenger side is messed up and can’t be fixed. I will take a picture after I get it.

 

Glad they got it fixed. Does seem super fishy though. Was probably the fuse, lol.

 

So they are saying it’s a known issue, fuse, harness or something with the computer.

They didn’t mount the rear view mirror. So it was just hanging inside the plastic case and they scratched a panel and my leather on the steering wheel.

They are fixing the mirror now and a panel on order. Not sure what they will do about the steering wheel

 

That sucks man, I’m sorry. I am real OCD and that would drive me nuts. That’s why I was really glad mine was that fuse. I was so nervous about them tearing my car apart. It’s nearly impossible to not scratch that stuff.

 

They fixed the steering wheel. I can’t feel where it was messed up. But yeah crazy

 

I'm definitely glad I read this thread.. I had an appt to get mine checked. Went out and looked at it and sure enough the fuse was missing....popped one in and had lights! Appreciate the info guys!

 

Yeah sucks for me because they damaged my dash, steering wheel, plastic cluster cover, side panel.

 

Add the shifter to the damaged list.

 

Years ago I had an Acura dealer break the plastic surround around the bottom of the drivers seat. This was after they had the car for over a week. I emailed the service manager and sent him the pictures showing what the tech did. I lived around 100 miles from the dealer so they came a picked the car up, dropped off a loaner, and brought my car back with a brand new seat the next day.

 

I am starting to believe that I have been lied to on what the fix was for my car. At some point I will get contacted by Honda about all this and that is one thing I will bring up. If it’s true then all my headache could have been avoided by replacing a simple fuse that was miss labeled and not installed. No I have weeks worth of BS to get through and a damaged vehicle.

 

That sucks dude.

It’s one thing that they might have ripped apart your car unnecessarily. But they damaged a bunch of things during the process.

Hope everything gets put right.

 

They were in there because the lid wasn’t on tight. Half ass like everything else they did to my poor car

 

Dang... ..I hate that. That's the kinda of stuff that makes it hard to put faith in dealer repairs..

 

I will probably never know for sure but it does seem like one is missing.

The 2 different boxes have a different fuse in one spot. Mine has a 15a and his has a 30a where a 15a should be according to the diagram.

The spare fuse slots I am missing a 15a and he is missing a 30a

 

I definitely would tell them to not replace the head unit till they check the fuse issue or you will end up like the one poor guy with his car torn apart and scratched all to hell.